In a qualitative shift aimed at providing high-quality services to its customers, Qatar General Electricity and Water Corporation (Kahramaa) on Sunday launched the smart registration service. The smart registration will be completed automatically by linking and integrating systems with both the Ministry of Municipality and Environment and the Ministry of Justice without the need to submit requests or documents.
Linking and integrating systems with different authorities in the country enhances the ease of receiving information effectively and efficiently, which is reflected in the level and quality of services provided to the public. Also, customers are no more needed to submit a request for shifting to a new residence or pay security money. The landlord will also receive the notice about a transfer request to a house on his property for the new tenant based on the rent contract, and registering the tenant as a customer to Kahramaa.
The new service contributes to the speedy completion of subscriber transactions, saving time and effort, and reducing the number of customers going to the service centers. The service provides automatic registration of owners with Kahramaa by linking and integrating systems with the Ministry of Justice through the SAK system.
Though the service was officially launched on Sunday, it started almost a month ago on experimental basis to ensure the effectiveness of the service. These services come within the framework of Kahramaa’s transformation into a smart institution and the integration of its system with several stakeholders in the country according to Qatar National Vision 2030 and the national development strategies.
It is worth mentioning that the performance indicators of the power network of Kahramaa are considered the best in Arab countries and the world in terms of reliability. The peak electricity demand in Qatar reached 8,475 megawatts in 2019 whereas the power production reached 10,578 megawatts showing a reserve power surplus about 2,000 megawatts, which is the highest in the Arab region. The excellent performance of Kahramaa aims at keeping pace with urban development.
Last year, Kahramaa ensured the supply of electricity on all official occasions and sporting events that the country witnessed. Kahramaa provided 8,116 electricity connections to new users and connected 1,500 farms with its network in 2019. Kahramaa launched many innovative initiatives and solutions which provided fast track services to its clients including investors, contractors and other users reducing the time to obtain the service significantly.
