DOHA: Hamad International Airport (HIA) announced yesterday that it has achieved ISO/IEC 20000:2011 certification, the international gold standard for excellence in IT Service Management.
The prestigious certificate was received by Engr Badr Al Meer, Chief Operating Officer at HIA from Peter Chamberlain, Deputy Head of Mission of the British Embassy, on behalf of British Standards Institution Group.
To provide a solid foundation for its Smart Airport Vision, HIA developed and implemented a comprehensive IT Service Delivery Management framework that was a rigorously audited by the British Standards Institute (BSI) in November 2017.
Attainment of ISO/IEC 20000:2011 demonstrates that HIA has established necessary controls and procedures to consistently deliver cost-effective and high-quality IT services, ultimately enabling world-class experience to more than 30 million passengers transiting through the airport on a yearly basis as well as its airport stakeholders and staff.
“HIA is at the forefront of innovation with a solid Smart Airport Vision supported by talented staff. ISO/IEC 20000 certification is the greatest reward and acknowledgment of our world-class IT services and will support our current digital transformation,” said Engr. Badr Mohammed Al Meer, Chief Operating Officer at HIA. “As one of the fastest-growing hubs in the world, we are committed to providing consistent highest-quality services to our passengers and business partners, and continuous improvement in all aspects of IT Service Delivery will help achieve even greater accomplishments in the future.”
The certification assures that the principles of the Information Technology Infrastructure Library (ITIL) have been instituted in how the airport operates, plans, manages and delivers services to its customers.
Suhail Kadri, Vice-President Information Technology at HIA highlighted: “HIA’s holistic approach of the aviation and travel business places quality at the core of service development for the benefit of all parties: our passengers, our customers, our staff members and internal stakeholders”. “IT services are central to our business in the traditional sense to provide the highest reliability, security, and safety standards for our operations; however, they have also assumed strategic importance for enabling innovation and digital transformation,” he said.
