DOHA: The Ministry of Interior yesterday launched a comprehensive field survey to measure the public’s satisfaction with the services provided to them through the unified centers located in different areas of the country.
The Ministry said the two-week survey, held by the Planning and Quality Department, will cover all the service centers affiliated with the Unified Services Department. The distributed opinion measurement form will cover three main aspects related to evaluating the reception service, service procedures and work environment.
The Ministry noted that this comes as part of the field surveys series held by the Planning and Quality Department with regards to the procedures for receiving users, speed of transaction completions and responding to their inquiries through employees and officers.
The Ministry said the surveys are important as they are one of the most important tools that helps evaluate the efficiency of services provided to the public to avoid any complaints, thus improving these services. It urged users to cooperate with survey teams in the centers as their views are taken into account for the development and improvement of services.
