The Primary Health Care Corporation (PHCC) is marking Customer Services Week, which is annually held on the first week of October. It is dedicated to recognise the importance of customer service in all fields.
PHCC considers the week as an opportunity to provide the best customer service and build a culture, centred on customer service, focusing on patient’s feedback as an important factor for all healthcare providers.
The department of corporate communication at PHCC organises different activities to raise awareness on the importance of customer services in addition to other activities throughout the week. The PHCC works on supporting the primary health centres to make patient’s ’ experience as satisfactory and comfortable as possible to ensure unique health services.
PHCC Corporate Communication Manager, Mohammed Al Ghawwas, said that PHCC is committed to partner with clients and employees to support continuous development and raise the standards of the services provided at the PHCC.
In addition, the partnership eases receiving all comments, opinions and working on responding to them within the scope of corporations policies and procedures, he said.
Al Ghawwas added that the department receives and records all communication from patients, be it comments, suggestions or complaints and refers them to the officials, the department then prepares periodic reports that covers analysing and studying the information. The report is then presented to the management of PHCC to be used to improve services, plan for new services or upgrade facilities in line with the National Health Strategy.
