Qatar Islamic Bank (QIB), took center stage at the Global Finance Magazine Awards for the Best Consumer Digital Banks in the Middle East 2019, where it won three major awards: Qatar’s Best Consumer Digital Bank for the second consecutive year, Qatar’s Most Innovative Digital Bank, and Qatar’s Best Social Media Marketing and Services.
The Global Finance magazine, headquartered in New York, is a reputable source for developments in the financial industry. The “World’s Best Digital Bank awards” are in their twentieth year and it is the second time they have been introduced to the Middle East.
“Five years ago, we envisioned that the future of banking would be one driven to a large extend by accelerated technological change in response to changing customer demands and expectations. Since then, we replaced our core banking system, developed a brand new omni-channel digital platform for both our Retail and Corporate customers and recently embarked on a bank-wide digital transformation of all our key products, services and offerings. While doing so, we have one single objective in mind; to make banking simpler, faster and better for our customers” said, Bassel Gamal, QIB’s Group CEO.
Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth in numbers of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality. Winners were chosen among entries evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing.
These awards were presented to QIB for being the leader in innovation and digital banking in Qatar, reflecting QIB’s continuous efforts to strengthening the digital ecosystem in the country.
With an initial focus on building the most innovative and convenient mobile banking application, QIB selected, in collaboration with its customers, an array of new services to be introduced to ensure that its award-winning app is meeting their increasing demands to manage customers’ money instantly without needing to visit a branch and/or talk to a bank representative.
QIB is the first bank in Qatar to offer a full digital experience to provide financing to its customers and the first Islamic bank in the world to provide “Instant Finance” an end-to-end fully digitized service which was launched last year. This innovative and fully-digital new service allows eligible Qatari customers to get new or additional personal financing in a few clicks through QIB’s mobile banking application. Additionally, the Bank recently launched a new digital onboarding process allowing prospective customers to start a relationship with the Bank by opening a Savings or Misk account through the QIB Mobile App.
