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Doha, Qatar: The Ministry of Municipality’s expanding e-services are playing a crucial role in streamlining municipal transactions and improving community satisfaction. The Ministry highlighted the rapid response system as one of the key success factors in meeting public needs effectively and efficiently.
According to recent statistics, a total of 3,586 requests for municipal services (insect control) were submitted through the “Oun” mobile application, demonstrating the platform’s growing popularity among residents. In addition, 1,937 requests were handled through the unified call center, while 117 requests were received via the official e-services website.
These figures reflect a steady increase in the community’s reliance on digital platforms to access essential municipal services, aligning with the country’s efforts to promote smart governance and enhance service delivery.
The rapid response system ensures timely handling of requests, enabling the Ministry to address public concerns efficiently and reduce waiting times. By integrating technology into municipal operations, the Ministry continues to build a more transparent, user-friendly, and responsive service framework.
The Ministry reaffirmed its commitment to expanding e-services and adopting advanced technologies in line with Qatar National Vision 2030, which emphasises innovation and sustainability in public services. Future enhancements are expected to provide even greater accessibility and convenience for residents across all municipalities. In line with its commitment to safeguarding public health and improving living standards, municipalities across Qatar are intensifying comprehensive insect control campaigns.
These measures aim to curb the spread of pests, create a cleaner environment, and ultimately contribute to the quality of life of all residents, in harmony with the Qatar National Vision 2030.
The Ministry of Municipality confirmed notable progress in the campaigns. Between July 25 and August 14, 2025, a total of 5,640 requests for insect control services were processed across different municipalities, reflecting strong public engagement and responsiveness from the authorities.
Al Rayyan recorded the highest number of requests with 1,493 cases, followed by Doha Municipality with 1,161, Al Daayen with 1,081, Umm Salal with 846, and Al Wakra with 660. Smaller but significant numbers were reported from Al Khor and Al Dhakhira (210), Al Sheehaniya (105), and Al Shamal (84). The Ministry of Municipality highlighted the rapid response system as a key success factor in meeting community needs. Of the total requests, 3,586 were submitted through the “Oun” mobile application, 1,937 via the unified call center, and 117 through the official e-services website.
