DOHA: The Ministry of Development Planning and Statistics has started a field survey to measure satisfaction of recipients of services provided by ministries and other government agencies.
The survey, which is being conducted under the patronage of Prime Minister and Interior Minister H E Sheikh Abdullah bin Nasser bin Khalifa Al Thani, started on May 16 and will continue until June 2.
The aim of the survey, as stated by the ministry, is to measure the level of public satisfaction with services provided by ministries and government institutions and collect feedback from recipients by listening to their views and evaluation of the services.
The outcome of the survey is expected to help improve and develop services to come up with required levels and meet public aspirations. It will also help overcome difficulties service recipients may face from government agencies, the Ministry said.
The survey methods include visits to service provision areas, public places and families. A survey-related web page has been launched on the Ministry’s website (www.mdps.gov.qa) and websites of ministries and universities in the state. Several researchers have begun to collect data by interviewing service recipients in government agencies and are filling out an electronic questionnaire on palm devices at every counter. The questionnaire is designed to evaluate the services provided by ministries and government institutions. The Ministry called on citizens and residents to cooperate with the surveyors in the service areas to complete the survey. It said data collected will be treated with full confidentiality and only for the purposes of improving the quality of government services.
The Peninsula
DOHA: The Ministry of Development Planning and Statistics has started a field survey to measure satisfaction of recipients of services provided by ministries and other government agencies.
The survey, which is being conducted under the patronage of Prime Minister and Interior Minister H E Sheikh Abdullah bin Nasser bin Khalifa Al Thani, started on May 16 and will continue until June 2.
The aim of the survey, as stated by the ministry, is to measure the level of public satisfaction with services provided by ministries and government institutions and collect feedback from recipients by listening to their views and evaluation of the services.
The outcome of the survey is expected to help improve and develop services to come up with required levels and meet public aspirations. It will also help overcome difficulties service recipients may face from government agencies, the Ministry said.
The survey methods include visits to service provision areas, public places and families. A survey-related web page has been launched on the Ministry’s website (www.mdps.gov.qa) and websites of ministries and universities in the state. Several researchers have begun to collect data by interviewing service recipients in government agencies and are filling out an electronic questionnaire on palm devices at every counter. The questionnaire is designed to evaluate the services provided by ministries and government institutions. The Ministry called on citizens and residents to cooperate with the surveyors in the service areas to complete the survey. It said data collected will be treated with full confidentiality and only for the purposes of improving the quality of government services.
The Peninsula
