Doha: Mowasalat has expressed regret for any inconvenience caused to taxi customers on Monday and yesterday due to disruption to dispatch of taxis by its call centre.
In a statement, Mowasalat said taxi services were affected for about three hours impacting services at Hamad International Airport (HIA) and resulted in shortage of taxis serving arriving passengers. This was due to technical snag in the main server.
Mowasalat immediately advised ITC to take action to solve the issue immediately, and Operations to adopt a contingency plan to advise taxi drivers on duty to continue with their duty beyond working hours until the issue is settled. The shortage was covered and the system disruption recovered.
Mowasalat also instructed taxi operations to continue manual shift allocation out of the dispatch system for taxis to serve customers and ensure availability on the streets and vantage points and meet with the shortage at HIA.
The system was up and running by noon on Monday and yesterday and the taxi dispatch system and service through the call centre and taxi application resumed, though the company ensured that taxis were operating and attending to customers through manual dispatch system and allocation procedure.
While actions are being taken to get the system up and running normal at the earliest, we would like to add that this technical snag has not in any way visibly affected our servicing the customers while booking through the call centre, allocation, dispatching and reaching customer’s door step and our services remain uninterrupted, the statement said.
Our taxi operations have very quickly arranged steps to ensure that our customers are not put to any hardship or delay and smooth services resumed in less than three hours. We realise our responsibility in serving the public to iron out swiftly issues to ensure our services are not hampered and affect our customers in their daily commutation. We plan to constantly evaluate through feedback system from the taxi app and enhance our features for higher availability system and highest customer satisfaction, the system said.
The Peninsula
Doha: Mowasalat has expressed regret for any inconvenience caused to taxi customers on Monday and yesterday due to disruption to dispatch of taxis by its call centre.
In a statement, Mowasalat said taxi services were affected for about three hours impacting services at Hamad International Airport (HIA) and resulted in shortage of taxis serving arriving passengers. This was due to technical snag in the main server.
Mowasalat immediately advised ITC to take action to solve the issue immediately, and Operations to adopt a contingency plan to advise taxi drivers on duty to continue with their duty beyond working hours until the issue is settled. The shortage was covered and the system disruption recovered.
Mowasalat also instructed taxi operations to continue manual shift allocation out of the dispatch system for taxis to serve customers and ensure availability on the streets and vantage points and meet with the shortage at HIA.
The system was up and running by noon on Monday and yesterday and the taxi dispatch system and service through the call centre and taxi application resumed, though the company ensured that taxis were operating and attending to customers through manual dispatch system and allocation procedure.
While actions are being taken to get the system up and running normal at the earliest, we would like to add that this technical snag has not in any way visibly affected our servicing the customers while booking through the call centre, allocation, dispatching and reaching customer’s door step and our services remain uninterrupted, the statement said.
Our taxi operations have very quickly arranged steps to ensure that our customers are not put to any hardship or delay and smooth services resumed in less than three hours. We realise our responsibility in serving the public to iron out swiftly issues to ensure our services are not hampered and affect our customers in their daily commutation. We plan to constantly evaluate through feedback system from the taxi app and enhance our features for higher availability system and highest customer satisfaction, the system said.
The Peninsula
