DOHA: The Communications Regulatory Authority (CRA) said yesterday it received over 60 complaints against the country’s telecom service providers during four days’ of a consumer contact programme.
The programme was held at the City Centre mall where the CRA set up a booth from Saturday until yesterday to mark March 15 as the World Human Rights Day. The day is observed to promote the basic rights of all consumers.
A CRA release said that among the more than 60 consumer complaints were several about billing, network coverage, roaming charges, service discontinuations, spam, premium services and delays in activation and installation. “These complaints will be looked into and investigated as per CRA’s complaint-handling process,” said the CRA release.
With an estimated 50,000 visitors on weekends and 40,000 on weekdays, the CRA was able to engage a larger number of nationals and expatriates at the City Centre face-to-face.
The CRA’s consumer affairs department is planning more such engagements and outreach activities to enhance consumer awareness.
“CRA encourages all consumers to reach out to it if their complaints lodged with the service providers remain unresolved,” CRA said.
The CRA is easily accessible through a dedicated consumer telecom hotline (103). The CRA’s official twitter account is @CRAqatar or it can also be reached via email: [email protected]
According to the CRA release, Minister of Transport and Communications H E Jassim bin Seif Al Sulaiti, visited its booth yesterday.
The aim of setting up the booth was to help the mall visitors better understand their rights as consumers and CRA’s consumer protection initiatives and processes.
The Minister was accompanied by Mohamed Ali Al Mannai, President of the CRA, for a familiarisation tour conducted by Amel Salam Al Hanawi, Manager, Consumer Affairs Department, CRA. Al Hanawi briefed the Minister on the CRA’s consumer protection initiatives, public services and the upcoming codes on spam and premium rate services.The Peninsula
