Doha, Qatar: The Ministry of Endowments and Islamic Affairs (Awqaf) has achieved a new institutional milestone by obtaining the internationally recognized ISO 20000 certification for its Information Technology Service Management System (ITSMS), following the successful completion of all auditing and comprehensive technical assessment stages in accordance with approved international standards.
The certification reflects the advanced level attained by the Ministry, represented by its Information Systems Department, in the governance and management of information technology services in line with globally recognized best practices.
It also underscores the success of the Ministry's ongoing efforts to enhance its institutional work environment and improve the efficiency of its digital services and operational processes, keeping pace with the latest international standards.
The achievement further strengthens the Ministry's position as a leading government entity in digital transformation and institutional excellence, while enhancing its ability to deliver services that are more efficient, reliable, and sustainable.
Obtaining the certification demonstrates the Ministry's success in establishing an integrated framework covering the planning, design, operation, and continuous development of digital services.
This framework ensures the continuity of technical systems and platforms, rapid response to technical support requests, and the effective management of technological updates and changes through systematic procedures that achieve the highest levels of security, stability, and operational efficiency.
The accomplishment comes within the framework of implementing the objectives of the Ministry of Endowments and Islamic Affairs' Strategic Plan (2025-2030), which places digital transformation and institutional innovation among its key priorities.
The strategy seeks to develop a smart work environment that relies on modern technologies and advanced digital systems for managing operations and services.
The certification is also aligned with the Ministry's efforts to strengthen institutional governance, improve operational performance, enhance beneficiary experiences, and further develop digital services in a manner that ensures the highest standards of quality, sustainability, and excellence.
Moreover, the certification reaffirms the Ministry's commitment to supporting the State's digital government transformation agenda and contributing to the objectives of the Qatar National Vision 2030 through the development of an advanced technological infrastructure that enhances institutional performance and improves the quality of government services.
The achievement also reflects the success of the Information Systems Department in fostering a culture of continuous improvement and implementing international standards, thereby strengthening the reliability and sustainability of digital services and supporting the Ministry's ongoing journey of development and innovation in fulfillment of its institutional mission and the aspirations of society.
