Participants of the Cedars-Sinai Patient Experience Expert Class.
Doha, Qatar: The View Hospital, in affiliation with Cedars-Sinai, successfully hosted a Cedars-Sinai Patient Experience Expert Class as part of an ongoing effort to cultivate healthier communities in Qatar and across the region. The workshop brought together patient experience professionals from Cedars-Sinai and hospitals in Qatar to explore innovative strategies for enhancing patient experience.
A full-day workshop designed to elevate patient-centred care and instil a culture of excellence across healthcare organisations. The programme began with welcome remarks by CMO of The View Hospital, Dr. Andy Jaffal and was led by Cedars-Sinai experts Alan Duabovsky, Vice President and Chief Patient Experience Officer, and Max Nicholson, Associate Director, Patient Experience. Together, they set the stage for a programme that combined international expertise with practical frameworks tailored to local needs.
Class discussions explored how organisations can secure leadership support and create governance structures that integrate patient experience throughout healthcare systems. Sessions examined the importance of translating strategy into action, ensuring that improvements are not just aspirational but measurable and sustainable.
Participants also engaged in conversations about the daily operations of patient experience teams, the role of patient feedback in shaping services, and the continuous improvement practices that drive long-term impact.
Commenting on this, CEO of The View Hospital, Dr. Fatih Gul said: “Hosting this workshop is a great reflection of our ongoing commitment to advancing patient experience and investing in our people. Through our affiliation with Cedars-Sinai, we continue to bring international best practices to Qatar, empowering our teams to deliver care that is both compassionate and world-class.”
The afternoon featured a dynamic group exercise, where attendees worked collaboratively to transform insights into actionable solutions, bridging the gap between theory and practice.
