DOHA: The Ministry of Interior’s (MoI)front desk staff dealing directly with the public and providing different services, including visa issuance and renewal, have been trained to improve their efficiency.
The interior ministry’s human resource department has a training centre for the ministry’s personnel and it held a record 279 training sessions last year. The sessions covered 4,000 ministry employees from different departments, including officials and employees from its services sections.
The sessions accounted for some 95 percent of the training schedules planned for 2015 in which a total of 5,000 ministry employees were to be covered. And 4,000 of them were already covered.
What has added a feather to the human resource department’s training section’s cap is that it has been awarded ISO Certifications (10015 and 9001) for providing quality training to the ministerial staff.
The 279 training courses were held in collaboration with different MoI departments, including the Civil Defence, Coast Guard, the Police Training Institute, the training centre for immigration department employees and internationally-renowned agencies.
Brigadier Hussain Hassan Al Jaber, Director at the Human Resource Department of MoI, told Qatar News Agency (QNA) that the ISO Certifications bagged by his department amply demonstrate the fact that the training provided by it is of international standard.
“The Certifications also show that we have training programmes that are quite advanced,” the official added.
A highlight of the training programmes is that after it has been provided to the ministry’s employees, an assessment can be made on the spot to see how much proficiency it has added to a particular employees’ performance.
If his efficiency and performance have not improved, it is immediately known and further training is provided, depending on the nature of the employee’s work, to ensure that he has benefited thoroughly from the training.
The training centre of the ministry’s Human Resource Department is now applying modern methods and one of them is ‘distance training’ on the lines of distance education.
The idea is to help the ministry’s employees to keep pace with the changing technology. The Peninsula
