Doha: The waiting time at Hamad Medical Corporation’s (HMC) Paediatric Emergency Center (PEC) Al Sadd has reduced by 20 to 30 percent as a result of recent expansion of the facility and its services.
The expansion was undertaken to address the continuously increasing number of patients seen by the center. PEC Al Sadd has increased its staff by 25 percent, 22 new beds are distributed across 13 treatment rooms in addition to six triage rooms, an emergency procedure room and an isolation unit.Patient feedback has been extremely positive and there has been a noticeable increase in the number of patients visiting PEC specifically among Qataris after the expansion, says Dr Khalid Al Ansari, Medical Director of HMC’s Paediatric Emergency Services. He also said that patients have reported increased levels of satisfaction due to reduced waiting times, additional triage areas, spacious and comfortable waiting areas, a more child friendly ambience, spacious examination rooms that promote privacy and confidentiality, improved signage as well as clearly separated clinical areas, making it easier for them to identify and approach their care provider.
Dr Al Ansari, said, “The expansion has enabled everyone at PEC Al Sadd – both staff and patients – to benefit from the improvements ranging from the spacious and comfortable working environment to the new medical equipment and improved waiting and patient care areas. We are all proud to play a role in continuing to build upon the center’s success.”
“The expansion has really helped us to provide patient care that is more efficient and timelier than ever before. The congestion in the waiting area of the old building especially during peak hours has lessened allowing our patients and healthcare providers to move freely.
Triage nurses are now just in front of the waiting area so it’s also much easier to monitor patients in the waiting area for any change in their condition. This means that patient care is provided in a way where both the provider and the receiver of care are satisfied,” he added.
The Paediatric Emergency Center Al Sadd is located on Suhaim Bin Hamad intersection, Mirqaab Al Jadeed Area 39. It is open 24 hours a day, seven days a week.
