DOHA: The unified call centre of Qatar General Electricity and Water Corporation ‘Kahramaa’ 991 receives around 1,000–1,500 calls daily and 7,500–8,000 calls weekly and 35,000–40,000 calls monthly.
The centre has three main units called call centre, support, and quality & training. It provides high quality services 24/7 through well-trained 19 Qatari employees who works as agents, team leaders, and supervisors.
The centre acts as a link between Kahramaa and a customer to reply to all inquiries, complaints, and requests around the clock and as per the integrated quality standards to achieve customer satisfaction. The services are unified to provide all customer services along other communication channels including Kahramaa App, emails, and website.
