Doha: Ooredoo will be one of the organising partners for GSMA Fraud and Security Group event to be held from tomorrow until Thursday at Marriott Marquis City Centre Hotel in Doha.
The event will gather over 100 international attendees from telecommunication industries from around the world, to discuss industry management of fraud and security matters related to mobile technology, networks and services. It aims to increase awareness about fraud areas and provide a forum to discuss solutions for the protection of mobile operator technology, and costumer identity, security and privacy.
Key topics include how to protect customers against fraud, detecting and preventing fraudulent access to mobile services, identifying abuse of service terms and conditions, and identification of fraud committed while roaming, among others.
Ooredoo has sponsored the event as part of its ongoing investment in fraud and scam blocking across Qatar, and is working with local technology companies and overseas operators to ensure their customers avoid being victimised by these scams.
Ooredoo executives have stressed that the company does not sell or provide external organisations with customer records such as telephone numbers and that customer service representative will never ask for key information such as bank details on calls.
Waleed Al Sayed, CEO, Ooredoo, said: “Our support for the forum is part of our ongoing commitment to raise awareness and protect our institutions, and digital economy from the threat of cyber attacks and phone call scams. We support GSMA and its vision to ensure an open and trusted environment within which fraud and security intelligence can be shared in a timely and responsible way and urge our customers to report any fraudulent activity they come across to us.”
Ooredoo has launched technical and security measures to fight fraudulent SMS and call scams that have targeted its customers by changing the way in which they deliver their SMS; implementing a new set-up, which will reduce the number of fraud incidents. Its new advanced filtering system will have increased control and security for messaging, resulting in a significant reduction in the number of unsolicited SMS messages received and spam. More tailored SMS security measures will be taken to further reduce unwanted SMS. The revolutionary change is the culmination of engineering work and represents only one of the activities the company is using to address fraud calls and spam messages.
